Customer Service and the Post Office

Went to the Post Office this afternoon to mail a letter that I needed some kind of confirmation on. I asked the only clerk there and was then even more confused by her answers.

Finally after deciding on a product, she started working on my letter. Another clerk had arrived and the first clerk set my letter down on the counter and said “She will help you finish. It’s time for my break.”

My mouth almost dropped to the floor. The other clerk (clearly her superior ) saw my reaction and then told the first clerk to finish what she started. The first clerk questioned her saying she needed her break before a certain time.

And some wonder why the Post Office is failing? That, my friend, is basic customer service!

Leave a Reply

Your email address will not be published. Required fields are marked *