Customer Service and the Post Office

Went to the Post Office this afternoon to mail a letter that I needed some kind of confirmation on. I asked the only clerk there and was then even more confused by her answers.

Finally after deciding on a product, she started working on my letter. Another clerk had arrived and the first clerk set my letter down on the counter and said “She will help you finish. It’s time for my break.”

My mouth almost dropped to the floor. The other clerk (clearly her superior ) saw my reaction and then told the first clerk to finish what she started. The first clerk questioned her saying she needed her break before a certain time.

And some wonder why the Post Office is failing? That, my friend, is basic customer service!


This is passion:

“If you are working on something exciting you really care about, you don’t have to be pushed. The vision pulls you.” — Steve Jobs



How many times do we get caught up in the business of doing church and forget that the real business is what Christ sent us to do: Make Disciples!

Watch this video after the break for a great reminder of what we should be doing!

Thanks Chad for the link and reminder!

That’s My King

Love this video. Yes, That’s My King! And that is who we are celebrating at this time of year. It’s about what I get or give. It’s not about Santa or elves. The reason that I celebrate Christmas is because a Man was born. Long ago. In stable. And He lived an example for me and then died. But He rose again. For you and for me.

That’s My King.

Is He Yours?

… But Different Words

Are your words as persuasive as they could be? 

Often times, especially in web design, the content comes last. An after thought. This video, however, powerfully illustrates how different words, can make the message even more powerful.

Along the Way

When I was little, I loved Legos. Now that I’m older, I still love Legos! And I’m thrilled that both my kids do as well, though my eldest has more patience for them. (I’m sure it’s an age thing.)

The Lego CastleThe one set that I still have from my childhood is a smallish castle set. It has turret, a draw bridge and a small collection of Knights. There are a few missing pieces but nothing that prevents it from being built.

I have built it several times over the years, but every time for me it has been something that consumes all my focus till it is done. My goal is to finish it. To get it built. 

Yet recently, Kyle has taken to building it himself. In fact, today he just finished it for the second time. Yet it has taken him at least 4 days to do it. No, that’s not 4 days straight. He does it on and off a few minutes here, a few minutes there. He seems in no particular hurry to get it done. Many times he will even totally ignore the project and opt for something else.

On Friday, after he had finished the first section of wall, all the knights and horses showed up. They were standing on the wall, resting in it’s shade and acting out little scenes. They even fought off a few invaders. As the wall progressed, through each step of the way, the soldiers and knights inspected and moved into each new section.

For awhile it annoyed me that he couldn’t focus on it long enough to ‘get it done’. But then I was struck by his wisdom. Did he care that it got done? Sure he did. He just finished it today and was so excited and proud. But he wasn’t rushed to get it done. He was enjoying each step of the way. He knows his limits. He knows he can’t get it done in one day, so why rush it.

As I’ve reflected on this over the new years holiday, I realized that I need to take more time to enjoy the journey. Because once it’s over, it’s over. But the joy comes along the way.

Too often I focus on getting something done. “Got to get this done.” “I need to see this accomplished.” “I can’t wait till…” But how often do I enjoy the little steps along the way?

As you began this year, take some time to think about where you are going but don’t forget to enjoy the path that you choose to take. Because it’s along those paths, that some of life’s greatest joys are found.


Recently I have run across some excellent films, thanks in no small part to Twitter. A film by Andrew Wonder that follows Steve Duncan, a urban historian and photographer, though some of the underground treasures of New York City. The film is 30 minutes long but is absolutely gripping once you get started. Images are gorgeous and it was shot entirely on a Canon 5d Mk II with one lens, a 24mm Canon L lens.

Enjoy the full video after the break. 


UNDERCITY from Andrew Wonder on Vimeo.

NOTE: There is some strong language at times.

Gingerbread Cake with Lemon sauce


Gingerbread CakeI have never been a big fan of cake for my birthday. As a child, my mom always let me choose what I wanted and usually it was some kind of pie. Or crepes. But I have finally found a cake I can savor and look forward to: Gingerbread cake with hot Lemon Sauce! This has become my requested desert of choice!

This version of the cake is gluten-free, a must for any sweets in our house! While it’s good when the cake is hot or cold, it’s best when the cake is still warm and the sauce is nice and hot!

Gingerbread Cake

  • ½ cup dark brown sugar
  • ¾ stick margarine, softened, creamed
  • 1 cup un-sulfured molasses
  • 2 cups Gluten Free Flour Mix (Or white flour if you choose.)
  • ½ teaspoon baking soda
  • 1 teaspoon baking powder
  • 1 ½ teaspoon ginger
  • ½ teaspoon cinnamon
  • Dash pumpkin pie spice mix (ginger, cinnamon, nutmeg, cloves)
  • 2/3 cup Better Than Mlik
  • 1 teaspoon lemon juice
  • 1 egg


Preheat oven to 350F. Cream margarine and sugar, add molasses, continuing to mix. Next add all remaining wet ingredients and blend until smooth. Finally add all dry ingredients and blend till smooth. Spray with vegetable oil spray before pouring the batter into bunt pan. Bake at 350F for about 40 minutes.

Let cake cool before carefully removing from pan. Finish it off by dusting with powdered suger.


Lemon Sauce

  • 1/3 cup white sugar
  • 1 tablespoon cornstarch
  • 1/8 teaspoon salt
  • 1 cup boiling water
  • 1 teaspoon margarine
  • 1 teaspoon grated lemon zest
  • 1 lemon, juiced


In large saucepan, stir together sugar, cornstarch, salt and nutmeg. Gradually stir in boiling water, then simmer over low heat until thick, stirring occasionally.

Remove from heat; stir in butter, lemon zest and lemon juice and serve.